State Farm® Insurance Agent Gilma Escobar

"An unresolved billing error has persisted for nearly two months. Despite reaching out more than five times over the past two weeks to secure an update, I have received no definitive resolution. Furthermore, the information provided by your staff has been inconsistent, and promised updates have not materialized."

"An unlicensed driver shouldn’t be charged as a licensed driver. State Farm has demonstrated highly questionable billing. Policies are being altered without policyholder’s authorization, resulting in a sudden increase especially adding someone into their system as if they do have one when they don’t and your insurance goes up by more than $300 dollars. Adding an unlicensed drive to the insurance without the main holders consent or logical justification is completely unacceptable. When an insurance company modifies coverage and demands substantial fees without proper communication. They lose all professional credibility."

"Antuan is an exceptional representative. He relentlessly investigated the premium increase on my policy until he was able to get someone to see that there was an error. It was corrected and my premium went back down to approximately the price he quoted on the day I added my land rover. Thanks Antuan. You're dedication to the customer is unmatched!!!"

"My agent was very helpful and patient thank you Antuan Anderson"

"Gracias por su atencion Luz bien atenda a cualquier pregunta."

"gracias luz herrera muy buen servicio 😘"

"Me gusta el servicios por varias razones la primera no dejan a unos en línea y dejan al clientes conformes con la respuesta que solicita"

"Thank you Sandi for your service today you were very helpful. I appreciate that you took your time with me and answered all of my questions."

"Extremely Disappointing and Unprofessional Experience

I had a very disappointing experience with this insurance agency, particularly with agent “ Gilma Escobar” . While the young employee who initially assisted me was polite and professional, the situation changed completely after the paperwork was completed and the payment was made.

I was clearly informed of the upfront payment and the monthly premium, and I paid the amount requested in good faith. However, after completing the process, I discovered that my vehicle had been included in my sister’s insurance policy, while my sister’s vehicle had also been included in mine. When I asked for a clear explanation of this apparent overlap and the additional charges, neither Gilma Escobar nor her team was able to provide a satisfactory answer.

What made the situation even worse was the lack of professionalism and courtesy. Instead of addressing my concerns and explaining the charges, they repeatedly ended phone calls when they could not answer my questions.

Customers deserve transparency, accurate information, and respectful communication, especially when it comes to insurance policies and financial commitments. Based on my experience, I cannot recommend this agency. I strongly encourage anyone considering their services to carefully review all policy documents, vehicle listings, and premium amounts before making any payment."

"NAIRIM has the best customer services that i ever had at a state farm agency, 1000% recommend her."

"Yugma, very nice agent insurance, I am very pleased with his attention and with state farm insurance company."

"Anquan was pleasant, courteous and competent. He was very patient and answered all my questions. It was a pleasure working with him."

"Antuan at State Farm provided excellent customer service! He was responsive, professional, and went above and beyond to help me with my policy. He took the time to address my needs and made sure everything was handled properly. I truly appreciate his dedication and commitment to providing outstanding service. I highly recommend Antuan to anyone looking for a knowledgeable, helpful, and dependable insurance representative!"

"Excellent work thank you Luz I stop for a question and got coverage for my 2 vehicles & great price for my home Thank you again Luz"

"Excelente trabajo muy educada muy profesional Luz pase por una pregunta y termine como una cobertura de auto y renters mil gracias Luz"

"Muy professional y amigable 100% recommendable , gracias Crhistian"

"Antuan the person i talk with was very helpful he explained every detail of my policy he was pleasure to talk to him ."

"Buen servicio la señorita sandy muy amable la recomiendo 100%"

"Excelente trabajo muy profesional de 10 de 10 me atendió génesis gracias por tu buen trabajo"

"Hello, my name is Edgar, I am very happy with the generous attention they provide to their clients, I recommend state farm as one of the best insurers, especially cristian he resolved my doubts immediately."

"I had an exceptional experience with my insurance company; the agents were very professional, knowledgeable, and responsive."

"Mr Antuan was very nice person and helped me with the auto insurance God bless u nro"

"Antuan was knowledgeable of the questions I brought to him. He assisted me in a very friendly and professional way. He responded thoroughly to my queries and offered the most convenient and proper options for the policy changes they offered."

"Señora Luz muy Excelente servicio me ayudo demasiado en el mejor precio"

"One of the best insurance agency’s especially Nairim Dominguez a wonderful person and her service the best, always answering my questions and concerns she is being helping me with my personal and business policies for more than 3 years , wouldn’t change her ."